About shipping
Total Time = Processing Time + Transit Time
A. Order Processing: We conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. This typically takes 1 to 2 business days.
B. Transit time: The amount of time it takes to receive your order after your order has been shipped. Transit times can vary depending on your location and shipping methods.
Standard Shipping Service：
Order delivery: 10-20 business days.
Shipping fee is decided by destination and products you ordered. Please add items into your shopcart, proceed to pay, you will see the amount of shipping fee before payment.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
1> We have no control over these charges and cannot predict the amount. For further information please send an email to us;
2> Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
3>When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
Shinyhuts support international shipping. And we can ship to most countries & regions in the world.
You may find an option on the product "Check Out" page to choose using the coupon which already in your account. Or you can simply put the coupon code in the textbox and click the “Apply” button.
You can track your package using your order number. To do this, go to the Order Status page on our site.
If your tracking number doesn't give any information, don't worry. Shipping information often updates after orders ship within 5-8 business days.
About order
* Cancel paid order within 24 hours:
The customer can cancel the order by sending us an e-mail. We offer a full refund if the order is canceled within 24 hours of payment.
*Cancel paid order after 24 hours:
Customer can cancel the order by email to us, we will decide according to the item delivery situation.
Attention: We do NOT accept order cancellation requests if the order has been shipped.
Please email or call our customer service team, so we can cancel one and resolve your issues as soon as possible.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
A. Change item after payment
Please contact our customer service, we can change items within 24 hours of payment for free (*if the order has been shipped, it cannot change).
B. Change address after payment
Please contact our customer service, we can change the shipping address before shipping. After that, we can't edit it anymore.
The refund will be made to the credit card or Paypal account used for payment, after receipt and verification of your return package by our teams.
Here are some reasons:
A. The order has too many products and they all don’t fit into one box;
B. Some products in the order are out of stock;
C. Some products in the order didn’t pass 1st time quality control check, and on it’s 2nd time quality checking;
D. Some items are out of stock temporarily.